Sync 3 update to Version 3.4

The Prof

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What I Drive
2019 Edge Titanium
#1
A few days ago I noticed my nav/radio screen looked different. I went through the various menus and found that an 'update' had been conducted from Sync3 version 3.3 to version 3.4. Now everyone thinks an upgrade would be a positive thing, but not exactly. The screen looks 'washed out' so to speak. By this I mean the screen is very bright while the color of the lettering is now a dull gray. This reduces the contrast and makes it difficult to read easily. So I went into the settings for the display and there is still a setting for 'Brightness'. But the only problem is the control is 'grayed out'. In other words you can click/press 'Brightness', but nothing happens. Brightness is stuck on maximum. In addition to this issue with the brightness, I also immediately noticed that the system is slow to boot up when I started the car. Pressing the various screen buttons for settings, nav, phone, etc results in an approximate 3 second delay before it responds. Before this upgrade to version 3.4 the screen responded without any delay. I took my Edge to my local Ford dealer and the Sync expert there had no explanation why the brightness control would be inoperative or why the system was so slow to respond. I then called Ford's 'Customer Relations' number and spoke at length with a woman (whose high pitched voice made it difficult for me to understand) who was reading from a script. She talked me through the 'Master Reset' procedure. I told her I had already done that and it made no difference, but she insisted I do it again per instructions in her script. So after going through the 'Master Reset' procedure (Press Master Reset, open driver's door and press lock, turn off ignition and wait about 2 minutes, restart car) again which resulted in no change she said I should take the car back to the dealer (or try another dealer!!!) and suggest to them that there must be a hardware fault. So I contacted my dealer and have an appointment for Wednesday, September 9. I was also told to give them the case number she provided for me, for whatever good that will do. SO -- I do not blame my Ford dealer. I do not blame the customer relations woman. I do blame FORD for issuing this update with at least two bugs that I have found: Locked maximum brightness and terribly slow response of the entire system. It should be interesting to see what my local dealer finds, if anything. Have any of you experienced either of these two problems?
 
Messages
2
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0
City
Honeoye Falls
State
NY
Country
United States
What I Drive
2020 Edge ST 2.7L twin turbo V6
#2
A few days ago I noticed my nav/radio screen looked different. I went through the various menus and found that an 'update' had been conducted from Sync3 version 3.3 to version 3.4. Now everyone thinks an upgrade would be a positive thing, but not exactly. The screen looks 'washed out' so to speak. By this I mean the screen is very bright while the color of the lettering is now a dull gray. This reduces the contrast and makes it difficult to read easily. So I went into the settings for the display and there is still a setting for 'Brightness'. But the only problem is the control is 'grayed out'. In other words you can click/press 'Brightness', but nothing happens. Brightness is stuck on maximum. In addition to this issue with the brightness, I also immediately noticed that the system is slow to boot up when I started the car. Pressing the various screen buttons for settings, nav, phone, etc results in an approximate 3 second delay before it responds. Before this upgrade to version 3.4 the screen responded without any delay. I took my Edge to my local Ford dealer and the Sync expert there had no explanation why the brightness control would be inoperative or why the system was so slow to respond. I then called Ford's 'Customer Relations' number and spoke at length with a woman (whose high pitched voice made it difficult for me to understand) who was reading from a script. She talked me through the 'Master Reset' procedure. I told her I had already done that and it made no difference, but she insisted I do it again per instructions in her script. So after going through the 'Master Reset' procedure (Press Master Reset, open driver's door and press lock, turn off ignition and wait about 2 minutes, restart car) again which resulted in no change she said I should take the car back to the dealer (or try another dealer!!!) and suggest to them that there must be a hardware fault. So I contacted my dealer and have an appointment for Wednesday, September 9. I was also told to give them the case number she provided for me, for whatever good that will do. SO -- I do not blame my Ford dealer. I do not blame the customer relations woman. I do blame FORD for issuing this update with at least two bugs that I have found: Locked maximum brightness and terribly slow response of the entire system. It should be interesting to see what my local dealer finds, if anything. Have any of you experienced either of these two problems?
The “Brightness lockout” is likely due to having your system set to “Auto-Dimming” or “Automatic Day/Night” selected to the Display. The accessibility of the display brightness is dependent upon the headlights being turned on with the switch on dash. If you go into the settings and watch the Brightness button, turn lights on then off using dash switch it will be available with lights on , but unavailable with them off.

The slow or unresponsive touch screen is likely due to inadequate available Random Access Memory or (RAM). Just like the personal computers/desktops / wireless devices, their performance can be largely dependent upon having enough “space” available for the operating system to function at its peak

Performance.
My first picture is with the Headlight switch in the “off”/first position , second picture is with switch in 2nd/3rd DRL/marker light, headlamp ON positions. Hope these help.


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